I’ve been following Starbucks’ attempt at a turnaround ever since founder Howard Schultz returned to lead the company a year ago. The company was facing competition from Dunkin’ Donuts and McDonald’s, as well as independent coffee shops, and it needed some fresh ideas.
Schultz introduced a new daily brew, Pike Place Roast, which can now be found [...]
Entries Tagged as ‘customer service’
January 18, 2009
Memo to Starbucks: clean your bathrooms
April 6, 2008
Money Mistake #1: the laptop
As part of our effort to share our personal finance failures, I bring you: the story of the laptop and the cup of tea.
Shortly after I graduated from college, I had to buy my first paid-for-on-my-own computer. This was back in 2003, and I was on track to make about $15,000 that year as a [...]
April 5, 2008
Should I abandon E*Trade?
There’s an excellent story about E*Trade in the latest issue of Fortune, which chronicles how the company almost went bankrupt last November after a modern-day run on the bank. Which made me think: should I be keeping my money there? A significant portion of our net worth is stored at E*Trade, through my IRA and [...]
March 29, 2008
Wedding Money-Saving Tip!
One of the best things we did after the wedding was skip the whole $600-wedding-album thing. First of all, we didn’t love those professional albums. Second, the last thing we wanted to do post-wedding was spend hundreds of dollars on anything. Luckily, we discovered Blurb. Download Blurb’s software, and it’s incredibly easy to design and [...]
